Refunds, deposits, and cancellations
Last updated: 29 July 2026
This policy applies to paid professional engagements with Auto Digi Systems for lease accounting audit support for property obligations. Website content is free; no retail products are sold through this site.
Eligibility
Refunds apply only to fees or deposits actually paid under a written engagement confirmation or invoice. Informational browsing and unpaid estimate requests have no refund component.
Timeframe to request
Refund requests should be emailed to hello@autodigisys.digital within 14 days of the event giving rise to the request (for example cancellation notice or disputed invoice), unless the engagement letter sets a different window.
Full refund
A full refund of unused fees is available if we cancel the engagement before substantive document review begins, or if you cancel in writing before the agreed kickoff date and no booking deposit was marked non-refundable in the engagement letter.
Partial refund
If work has started — for example document intake completed and review hours logged — we may refund the unused portion after deducting time already spent at the rates in the engagement letter. Completed deliverables already issued are generally non-refundable.
Non-refundable items
- Booking deposits expressly labeled non-refundable when a review window was reserved inside 10 business days of kickoff
- Third-party costs you pre-approved in writing (for example certified translations)
- Fees for phases already delivered and accepted
Cancellation and rescheduling
You may cancel or reschedule by email. Rescheduling with at least five business days’ notice is usually without charge, subject to reviewer availability. Shorter notice may forfeit part of a booking deposit.
No-shows and delayed document packs
If a scheduled on-site session in the Taipei–Hsintien area is missed without 24 hours’ notice, that session’s reserved time may be charged. Delays in providing the document pack shift delivery dates; fees already earned for completed review steps remain payable.
Work already started
Hours spent on reconciliation, findings drafting, and client calls after kickoff are billable even if you later pause the engagement.
Refund process and timing
Approved refunds are processed to the original payment method within 14 business days of approval. Bank transfer refunds may take longer depending on your bank.
Contact for refund requests
2FNo.542-7ChungChengRd.TaipeiHsienHsintienTaiwan(China) · +886286672054 · hello@autodigisys.digital